Help Centre

The booking process. Rates, promotions, terms and conditions.

Managing your booking. Cancellations and amendments, add-ons, and your account.

How, when and where to go to check in and check out. Travel, parking, timings and more.

On-site facilities and amenities, food and drink, and what you'll find in your apartment.

Info about specific types of stay. Long stays, group stays, pet stays and more.