How do I change or cancel my booking?

How to cancel or amend your booking depends on your booking method, and terms vary. Check our booking T&Cs for the nitty gritty, and refer to the rate terms when booking your stay.

If you booked directly on the SACO website, please get in touch with us via Live Chat to make the change. 

Please note that non-refundable bookings cannot be cancelled. Non-refundable bookings are offered at a reduced rate, but this is on a ‘no-cancellation’ and ‘no-amendment’ basis.

Accordingly, no extensions or amendments are permitted. No refund will be made in the event of cancellation of a non-refundable booking and you will be charged the full amount of the booking.

If you've booked on a Flexible rate, stays can be cancelled free of charge or amended free of charge up to 24 hours before your stay (conditions apply).

If you made your booking via a third party or online travel agency (OTA) and need to cancel or amend your stay, please contact them directly. In this case, the host cancellation policy will apply.